Refund Policy

Last updated: 9/14/26 Skryptix sells digital goods that are delivered immediately after payment. Please read this policy before you buy. 1. GENERAL RULE — ALL SALES FINAL Because our products are digital and access is granted right after payment, all sales are final. We do not offer refunds for change of mind, accidental purchase, lack of technical skill, or compatibility issues not stated on the product page. 2. WHEN WE MAY MAKE AN EXCEPTION We may offer a refund or store credit only in limited cases, at our sole discretion, for example: • You were charged but did not receive access to the product and we cannot fix it within a reasonable time. • Duplicate charge for the same order. • A clear technical error on our side prevented delivery. 3. WHAT WE NEED FROM YOU • Order number (from your receipt email) • Email used at checkout • Brief description of the issue • Screenshots or error messages if relevant Incomplete requests may not be processed. 4. CHARGEBACKS If you dispute a charge with your bank without contacting us first, we may suspend your account and entitlements while the dispute is resolved. Fraudulent chargebacks may result in permanent ban. 5. UPDATE POLICY & DOWNLOADS Refunds do not automatically extend update periods. If you receive a refund, your license and download access are revoked. 6. EU / CONSUMER NOTICE If you are a consumer in the European Union, you may have a statutory right of withdrawal for distance contracts. For digital content delivered immediately after purchase with your prior express consent, that right may not apply once delivery has begun. By completing checkout, you acknowledge that delivery starts immediately and you request immediate access to the digital content. 7. HOW TO GET HELP WITHOUT A REFUND Most issues are solved without a refund: • Sign in with the same email as checkout → Account → Downloads. • Follow the steps in your order confirmation email. • Check spam for the sign-in link.